At Outlet Attirion Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
Non-Returnable Items
Based on our product categories, the following items are non-returnable:
- Bikinis: Due to hygiene reasons, bikinis are non-returnable unless they are defective or damaged upon arrival.
- Denim: Denim items are non-returnable if they have been worn or washed.
Return & Exchange Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] within 15 days of receiving your order to initiate a return or exchange. Include your order number and the reason for the return or exchange.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include a copy of your receipt or proof of purchase.
- Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive and process the returned item. Shipping costs for exchanges will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Dear Outlet Attirion Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address]Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at [email protected].
Note: This policy is subject to change without notice. Please review it periodically for any updates.